Returns & Shipping

Shipping

  • We offer a flat rate shipping fee of $7.95 and free standard shipping for orders over $120 within Australia.
  • Flat rate shipping fee of $14.95 and free standard shipping for orders over $200 to New Zealand.
  • Standard shipping rates exclude bulky items.
  • Orders placed before 2pm AEST will be dispatched on the same day - except for during busy periods including sales and product releases. In this case dispatch may take up to 3 days. 
  • All parcels are sent via Australia Post or Sendle from the Gold Coast, shipping times will vary depending on your location but will usually arrive within 2-10 business days.
  • You will receive a tracking number via email once your order has been sent.
  • We only offer shipping to Australia & New Zealand at this time.

Click & Collect 

In most cases in store pick up will be ready within 2 hours, however please allow up to 2 business days from order time to pick up in the event we need to organise a store transfer. You will receive an email confirmation when your order is ready for collection. 

Returns

Change Of Mind
Online orders can be returned for a credit note if we receive it back within 7 days of you receiving the order. Please email hello@twobirds.store prior to returning and we will send you a return form. The customer is responsible for any return shipping charges and credit won't include any initial shipping charges. Credit notes must be spent within 30 days.

No returns on dummies, teethers, dummy chains or nappies for hygiene reasons.

In store returns must be made within 14 days of purchase. Please note credit notes won't be given in store, you must make an exchange at the time of the return.

Faulty Items
If your item is faulty you are entitled to a full refund or exchange. Please email hello@twobirds.store with details and photos of the faulty item.

Out of stock
On the rare occasion we may have discrepancies with our inventory and not be able to fulfil your order. If this occurs you will either be issued a refund, a product alternative if one is suitable or if we're expecting new stock you may choose to wait.